We want to thank our users and community for their continued trust, patience, and constructive feedback. Your input has shaped the next phase of MEXC’s evolution.
MEXC’s mission is to put users first. Hence, we have launched a new generation of our risk-control framework, developed with the support of users, industry experts, and institutional partners. This marks a significant step forward in our ongoing transformation to strengthen security, improve transparency, and deliver the most balanced and fair trading experience possible.
MEXC’s enhanced process for regulatory and law-enforcement investigations strengthens ecosystem integrity, protects 40 million users, and promotes a fair, transparent market. Market manipulation involves artificially influencing prices or trading activity to mislead the market and gain unfair advantages, while group-based abuse refers to using multiple accounts to evade limits or coordinate harmful actions against ordinary users. When such violations occur, the account must be restricted under SAR/STR obligations, and Enhanced Due Diligence required by regulators must be conducted, this regulatory process may take up to 180 days.
Balanced Progress for Advanced Trading
MEXC is reopening API access in phases for authorized algorithmic and high-frequency trading. This responsible approach allows for greater precision, faster execution, and deeper liquidity while ensuring safeguards remain in place for all users.
Our goal is to create the right balance between innovation and protection, empowering traders to succeed while maintaining the integrity of the marketplace.
Independent Reviewers and Oversight
MEXC is establishing a pool of independent reviewers drawn from recognized industry experts and third-party institutions. Their purpose is to ensure fairness, consistency, and accountability in the review of user disputes and risk-control outcomes. We are currently in discussions with several industry leaders and audit firms, and will share updates soon.
This initiative reflects our belief that fairness and transparency are the foundation of long-term trust.
Enhanced Support and Communication
Our customer service process has been rebuilt to provide faster responses, greater clarity, and a more human experience.
Users requiring a risk-control review can reach our dedicated team through the following official channels:
X/Twitter:
Telegram:
Our Head of Customer Service, Derrick, personally oversees all cases to ensure every concern is handled promptly and with care.
A Commitment to Fairness and Continuous Improvement
We recognize that the best trading environment is one that protects every participant equally. MEXC is committed to fairness, security, and open communication as guiding principles for every policy and product decision we make. As we continue optimizing our risk-control system, we will also keep a close watch on serious misconduct, including organized market manipulation, sanctions violations, terrorist financing, insider trading, and other criminal activities.
This is the beginning of a long-term modernization effort to create a platform where balance, trust, and performance coexist seamlessly. We will continue to evolve, learn, and improve, always guided by what is best for our users and the integrity of the market itself.
Thank you for being part of this next chapter.
