Cxquest

CXQuest is a technology and business insights platform. It covers digital transformation and fintech trends helping enterprises navigate the changing landscape of the modern economy through strategic content and innovation news.

Cxquest's Articles

NASA Citizen Scientists: What CX Leaders Can Learn from Chandigarh University’s Asteroid Discovery

When Universities Act Like Platforms: What CX Leaders Can Learn from India’s New NASA Citizen Scientists Imagine this.A student opens a grainy telescope image at

2026/02/17

Mondelēz Signals CX-Led Growth in Saudi Arabia With Strategic Leadership Move

This week, Mondelēz International appointed Ziad Abla as Managing Director of its Saudi Arabia operations.On the surface, it’s an executive move.In reality, it’

2026/02/16

Fast Fashion: How CX Leaders Redefine Value and Loyalty

When Fast Fashion Goes “Premium”: How CX Leaders Can Win the Value War Against Ultra-Fast Rivals Picture this. Priya, a Delhi-based CX head, refreshes her dashboard

2026/02/16

AI Recommendation Poisoning: How Manipulated AI Memory Threatens CX Trust

Manipulating AI Memory for Profit: Why AI Recommendation Poisoning Is the Next CX Trust Crisis Ever clicked a “Summarize with AI” button just to save time—then

2026/02/16

Google Gemini and the Rise of AI-Accelerated Cyberattacks

When AI Becomes the Attack Multiplier: What CX & EX Leaders Must Do Now You approve a new AI-powered productivity rollout on Monday.By Thursday, a senior leader

2026/02/16

CleverTap Recognized as a Gartner Magic Quadrant Leader for Personalization Engines

When Personalization Stops Feeling Personal: What CleverTap ’s Gartner® Leader Position Signals for CX Leaders Ever opened an app that greets you by name—yet still

2026/02/15

Amazon Air: How Owning Logistics Became Amazon’s Boldest CX Strategy

When Control Becomes the Customer Experience: What CX Leaders Can Learn from Amazon Air Ever promised a customer something you technically could deliver—until a

2026/02/15

Crédit Agricole Italia: How Real-Time CX Journeys Are Transforming Modern Banking

How Real-Time Customer Journeys Are Rewriting Everyday Banking Experiences Silence is where modern customer journeys break. And it’s exactly what Crédit Agricole

2026/02/15

SPARC Symposium: CX Lessons in Global Collaboration and AI Translation

When CX Silos Stall Innovation: What CX Leaders Can Learn from SPARC’s Global Research Collaboration International SPARC Symposium hosted by Amrita Vishwa Vidyapeetham

2026/02/14

Youth Eco Summit 2026: Why Responsible AI Is Now a CX Imperative

When Youth Questions AI, CX Leaders Should Listen What the Youth Eco Summit 2026 Signals for Responsible, Experience-Led Innovation Ever watched a new AI feature

2026/02/14