Cxquest

Ideological Echo Chambers: The Hidden CX Cost of Engagement-Driven AI

When Algorithms Shape Belief: The Hidden CX Cost of Ideological Echo Chambers Ever noticed how your digital feeds rarely challenge you anymore? The opinions feel

2026/02/04

AlUla Emerging Market Economies Conference: Why CX Leaders Should Pay Attention

What the AlUla Emerging Market Economies Conference Reveals About the Future of CX in a Fragmented Global Economy Ever watched a carefully designed customer journey

2026/02/04

Safe Dubai 2026: What Intelligent Infrastructure Teaches CX Leaders About Risk and AI

What Can CX Leaders Learn From Safe Dubai 2026 About Intelligence, Risk, and Experience Design? What happens when systems fail quietly—and no one notices until

2026/02/03

WhatsApp Case: What India’s Supreme Court Teaches CX Leaders About Trust and Consent

When Courts Step Into the Journey: What the WhatsApp–Meta Privacy Case Teaches CX Leaders About Trust, Consent, and Power A moment every CX leader dreads You open

2026/02/03

How IntelliHost Turns Booking Data into Human Decisions

When AI Knows the Answer—but the Customer Still Hesitates Have you ever followed an AI recommendation and paused before acting on it? Not because it was wrong.

2026/02/03

Luxury Services: How Technology Is Rewriting Trust in India’s Cleaning Industry

Ever handed over a luxury handbag or leather shoe to a luxury services provider—and spent days wondering whether it would come back the same? No tracking. No visibility

2026/02/02

Legal CX: Adv. Shaili Muzoomdar on Rethinking Divorce and Empowering Women

In a world where law often unfolds as a contest of rights and wrongs, Adv. Shaili Muzoomdar’s work stands out for its compassion, clarity, and courage. A practicing

2026/02/02

GaN and Strategic Capability: What CX Leaders Can Learn from India’s Breakthrough

From Denial to Differentiation: What India’s GaN Breakthrough Teaches CX Leaders About Building Strategic Capability A familiar scenario: does this sound like your

2026/02/02

Quick Commerce CX: Why B2B Logistics Is the Real Experience Engine

Why Quick Commerce CX Breaks Without B2B Logistics—and How Shipway Cargo Signals the Next CX Operating Model Imagine this.: Your quick commerce app promises delivery

2026/01/30

bitBiome–Tojo Vikas: What This Biotech Partnership Means for CX-Led Sustainable Manufacturing

When Biotechnology Meets Customer Experience: What the bitBiome–Tojo Vikas Collaboration Signals for CX Strategy in Sustainable Manufacturing Imagine this scenario

2026/01/30